Terms and Conditions


OUR CUSTOMER SERVICE PROMISE

We aim to provide the highest standard of customer service. In order to serve you as efficiently as possible, all orders placed with us are covered by the terms and conditions outlined below. If you have any queries about our order process, please contact us by telephone on 0191 417 2929 or by email at info@radecal.net and a member of our sales team will be happy to assist you.

We utilise the very latest in customer-friendly shopping procedures, reinforced with a reliable and secure checkout system. You can be 100% confident that we have invested in the most secure transaction methods available in the UK today.

We are confident that you will enjoy your shopping experience with Radecal Signs and Graphics Limited. Our aim at all times is to provide you with the ultimate online shopping experience. We place the highest value on our customers' opinions; if you can suggest any improvements or enhancements that would help us in our quest to offer the best possible customer service, please email us at info@radecal.net.

 

REPLACEMENTS

All our products are rigorously quality checked before dispatch. In the unlikely event that you experience any problems, please email info@radecal.net or call our sales team on 0191 417 2929. We will deal with your queries promptly, and if necessary we will arrange for a replacement product to be dispatched to you without delay. Please be aware that you must notify us of any problems with your order or incorrectly supplied products within 30 days of receipt of the goods, otherwise we will be unable to replace these goods.

Goods that have been delivered by courier should only be signed for if they have been received in good condition. Please note that your signature constitutes an acknowledgement that the goods have been received in good condition.

  • If the package appears to be damaged in any way, please write DAMAGED in the signature box.
  • Please notify Archer Signs of any damaged goods immediately so that we can ensure that they are replaced as quickly as possible.
  • Damage claims cannot be accepted any later than three days following the receipt of the goods.

In the unlikely event that you experience any delays with the delivery of your order please email info@radecal.net or telephone 0191 417 2929. Please quote your order reference number.

 

PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We conduct our online business according to the industry's highest standards.

We collect information about you for two reasons: first, to enable us to process your order, and second, to provide you with the best possible service. We will never pass your details on to any third party without your express permission. We will give you the opportunity to decline any marketing email from us or from another trader in the future.

The information we will collect about you includes:

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your credit or debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You are free to check the information we hold about your transactions at any time by emailing our customer service team. If you discover any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our stringent internal security policy, the Data Protection Act 1998, and the highest industry standards. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using "cookies" which would be stored on your browser. Your web browser can be modified to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or comments about privacy, please email us at info@radecal.net.


RADECAL SIGNS & GRAPHICS LIMITED PRIVACY POLICY AND GDPR MAY 2018

When you supply personal information to Radecal Signs & Graphics Limited we have a legal obligation to inform you how we intend to store and use this data.

In general, any information you provide to Radecal Signs & Graphics Limited, will only be used within the company. Your information will only be disclosed where we are obliged or permitted by law.  We are both a B2B and B2C business, and to operate our business effectively, we retain, in our sales ledger, the personal name, email, telephone, and postal address of all customers who buy our products and services.

Radecal Signs & Graphics Limited undertake to hold and store this information for as long as the company or individual remains a customer.  With reference to ex-customers, any data will be held on file for up to five years, unless we receive instructions to the contrary.

 

MEETING OUR GDPR OBLIGATIONS 

Radecal Signs & Graphics Limited are committed to maintaining the trust and confidence or our customers and visitors to our website, and we give you our assurance that we will treat your data with the utmost respect, and will not sell, trade email lists, or rent out your data to any third party.

 

TYPES OF DATA WE COLLECT

Website Cookies  
Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website. This includes information about pages viewed, products purchased and the customer journey around our websites

Google Analytics  
When someone visits Radecal Signs & Graphics Limited website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify the user. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Radecal Signs & Graphics Limited will not share your details with anyone outside of our company.

Changes to our Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 23rd May 2018.


ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request a copy of the personal information that Radecal Signs & Graphics Limited holds about you and to have any inaccuracies corrected.

Please address requests to the Director, Greg Economides.
Email: info@radecal.net or by post to our office address:
Unit 4 Armstrong Road, Armstrong Industrial Estate, Washington NE37 1PR

Telephone: 0191 417 2929